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Your privacy at Pax Flora
Pax Flora is responsible for the personal information we handle through our website, loyalty features and customer support. This notice explains what information we use, why we use it, who may receive it and how you can exercise your privacy rights.
Information we collect
We collect information you provide when creating an account, making a purchase, submitting a review or contacting us. Depending on the service you use, this may include:
- Account details: your name, signed-in email, account identifier and consent preferences.
- Purchase and support details: the contact or delivery details you provide, order references, purchased items, totals, destination, payment status, refunds and messages.
- Loyalty activity: saved favourites, purchase history and tier progress.
- Reviews: ratings, written feedback, your chosen display name, optional photographs or videos and moderation records.
- Website information: browser preferences and the access, request and session information processed by our hosting and sign-in providers.
Information may also come from service providers involved in signing you in, handling an order or responding to a request.
How we use your information
We use relevant information to manage your account, fulfil confirmed orders, arrange delivery, handle refunds, answer enquiries, maintain loyalty records and publish approved reviews. We also use it to protect the website, prevent misuse and meet legal or accounting obligations.
Marketing is optional and depends on your consent. You can withdraw that consent or change your preference at any time. Required account or order details are needed to provide the relevant service; without them, we may be unable to create an account, complete a purchase or resolve a request.
Cookies & browser storage
Our website saves your shopping bag, currency and destination preferences in your browser. Sign-in services may use cookies or similar storage to maintain your session and keep your account secure. These functions help the website operate and remember your choices.
You can control cookies and storage through your browser settings. Blocking or clearing them may remove saved preferences or require you to sign in again. Clearing browser data does not delete your member account or purchase history.
Reviews & public information
Approved, visible reviews and their approved attachments appear publicly. Selecting “Anonymous” hides your public display name, but authorised store staff can still identify your member account for moderation and purchase verification. Your member email and order reference are not published.
A review may identify you through its text, photographs, video or file metadata even if your display name is anonymous. Remove sensitive details before uploading. You can withdraw your review through your account.
Who we share information with
We share information only as needed with authorised staff and service providers supporting website hosting, sign-in, storage, customer support and, where applicable, order processing, payments and delivery. We may also disclose information when required by law or to protect lawful rights. We do not sell your personal information.
Some providers may process information outside Malaysia. Where personal information is transferred overseas, we take reasonable steps to ensure its handling is consistent with applicable data protection requirements.
WhatsApp is an external service with its own privacy terms. Opening our WhatsApp link does not automatically send your bag or checkout details. You choose whether to send the suggested message. Information you send, including your phone number, may be visible to us within that service. Please do not send full payment-card details through WhatsApp.
Security & retention
We use access controls and other reasonable safeguards to protect personal information. Account records are available to the account holder and authorised store administration. No online service can guarantee absolute security.
We keep personal information only for as long as needed for the purposes described in this notice, including order records, support, dispute resolution and legal or accounting obligations. Information that is no longer required is deleted or anonymised where appropriate.
Your rights & choices
You can update your profile and marketing preference through Loyalty, remove saved favourites and withdraw reviews. Contact us to request access to or correction of your personal information, withdraw consent, or request account closure or removal of information, subject to applicable law.
We may ask for information to verify your identity before responding. Some records may need to be retained to meet legal obligations or resolve an outstanding matter. We will explain any applicable limits when handling your request.
Changes to this notice
We may update this notice as our services or legal requirements change. The latest version and revision date will appear on this page. Contact us if you have a question about how your information is handled.
Secure card payments
When online card payments are available, payment details are entered on Stripe’s secure hosted payment page. Stripe processes your payment and may use information for authentication, fraud prevention and legal requirements. We receive payment references, payment status and the order information needed to fulfil your purchase; we do not receive or store your full card number or card security code.
See Stripe’s Privacy Policy for its handling of payment information.
Contact Pax Flora
Email: hello@paxflora.com.
For questions or requests, contact Pax Flora on WhatsApp: +60193019376. Send only the information needed to help with your request.